Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please see below for more information on our return policy.
Returnable
All returns must be postmarked within Seven (7) days of the delivered date, You may return the Product if it is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on Ronu IT World.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
Return Process
Ronu IT World Standard Return Policies are only applicable to the products purchased by you directly from www.ronuitworld.com website.
1. For Return and Replacement Customer need to send an email to info@ronuitworld.com for returns and Replacement request.
2. Customers need mentioning the order number in subject and the brief about the issue and send photos and video for product conformation.
3. After confirmation of product Our Return department will approve your return request.
4. Our Return department will not process your return without over confirmation.
5. Once we approve your return request, customer need to send the item securely in its original packaging and Item in the company boxing, and Courier your product back to the following address: Ronu IT World, S/s/20 Millennium Plaza near Mansi circle, Judges Bunglow Road, Vastrapur, Satellite, Ahmedabad, Gujarat 380015, India
6. After receiving the returned package, our Return department will process the Return as well as inspect the returned items. we will process your return or exchange ,
7. if customer have same problem after replacement
8. One time will give free replacement from over side 2nd time customer need to send Product by own courier charge for replacement.
9. Ronu IT World reserves the rights to deny credit if items returned in unacceptable condition.
Refund Payment Policy
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least three or four (3-4) days from the receipt of your item to process your Refund.
If order delivered to you, Courier charges (Pickup and delivery) and 10% Restoration charge will be detected from total amount.
Refund is issued to the original payment method (in case of pre-paid transactions) or your bank account / as Google Pay / Phone pay / Other (in case of Pay on Delivery orders).
Exchange Product
1. All our products come with warranty. Defective products may be replaced if returned within the warranty.
2. After receiving the returned package, our Return department will Exchange items within 1-2 business days and send back to you.
Non-defective product(s)
1. Should you change your mind after purchase, please contact our customer service department immediately (Must within 2 hours after your payment). We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping and return postage), and a restocking fee will be charged.
2. Should you open the package, but do not want to accept the received product(s), having a return confirmation is necessary. The restocking fee and the shipping fee will be charged.
3. We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer Support department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
Defective product(s)
1. All our products come with warranty. Defective products may be replaced if returned within the warranty period. If products do not work properly, please contact our customer Support department first to resolve your problem. Do not return goods directly to us without getting return confirmation. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
2. Defective products must be returned within 7 days since the request of return. Otherwise, no replacement or refund will be made.
3. If the warranty expires or products are misused, it will be declared void.
4. No warranty will be given if the product is damaged or the design / shape changes after use (applicable with lithium batteries). Batteries which get swollen and adapters which are in burnt condition are not eligible for replacement or refund.
Empty Box orders:
In case the customers gets an empty box (which never sent empty by us) but still the customers wants to claim the empty box order, then it must be claimed within 1 hour of the parcel received, after that we would not be responsible. It must be informed by mail at (support@Ronu IT World.co.in) with outer images of the box and inside the box. Failure to submit this will not approve your claim.
Should I provide tracking number after I return the item?
Yes, it is necessary to track the returned product.
Note: Ronu IT World won’t take any responsibilities for missing returns so a tracking number is required on your side.
Who should be responsible for the returning cost?
1. Ronu IT World will be responsible for the returning fee by regular post service with a tracking number if it is our fault.
2. Ronu IT World will not pay for the returning fee for the customer ordered the wrong product(s).
3. The return shipping fee should be paid by the customer in advance, after we get the returned item(s), we will offer you a satisfactory solution such as a refund.
An item was lost or damaged during shipping?
If your item was damaged during shipping, you must inform us on the same day when you receive the parcel. Post 24 hours of receiving the item, we would not be able to help you as we need to inform the courier within 24 hours of delivery. When requesting for damage item received, please be ready to provide Customer Support, photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package, and Ronu IT World will then ship you a new item immediately.
1. To report a lost or damaged item, please contact our Customer Support.
2. Our Customer Support team will respond to you within 1 business days.
3. Once Customer Support confirms an item is missing, we will begin processing a new one for you.
CLAIMS
Claims for defective Products, shortages, delays in delivery or failures in shipment or for any other reason we are not responsible for further claim
I received an incorrect item?
1. If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Support.
2. Our Customer Support team will respond to you within 1 business days.
3. Once Customer Support confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at
info@ronuitworld.com I +91 84013 90420
